We have been offering free returns since April 1, 2025. If you are not satisfied with your product, it doesn't meet your expectations, or it simply isn't suitable for your purpose, you can make use of our voluntary, free return option within the first 10 days of the order date, in accordance with the statutory consumer right of withdrawal.
Here are the conditions for free returns:
1) Your delivery/shipping address is within Germany. Our free return policy currently only applies to orders from Germany.
2) The return shipment will be made within 10 days of the order date, i.e. the delivery to DHL must be made no later than the 10th day and must be proven in case of doubt.
3) The goods are undamaged, unused and in their original condition and ideally in their original packaging or at least in comparable packaging.
4) You notify us of the return by email to " retouren@tecbull.de " with your order number and stating your reason for return (important for our product improvement statistics).
Important: Points 1 - 4 must be strictly adhered to, otherwise this offer will lose its validity.
After verifying your details, you will receive an email from us to the email address you used to place your original order, containing a barcode and/or a printable return label.
Notes:
The terms and conditions listed here apply only to the use of our voluntary, free return policy within 10 days of the purchase date and do not affect your statutory right of withdrawal. After the 10-day free return period has expired, you will unfortunately have to bear the return shipping costs yourself if the return is for reasons attributable to your responsibility. If the return is handed over to DHL with our DHL return label after the 10-day period, the return label costs incurred will be deducted from your refund amount. This voluntary, free return policy is only available once per order, even if multiple items are included.
The return address is:
Tecbull Joerg Schnitzler
Obere Einsteinstr. 1/1
72555 Metzingen