If you are not satisfied with your product, it does not meet your expectations or it is simply not suitable for your purpose, you can make use of our voluntary, free return within the first 14 days from the date of purchase, within the framework of the statutory consumer right of withdrawal .
Please note the following conditions:
Free returns are currently only possible within Germany!
The following conditions apply only to the use of our voluntary, free return within 14 days of the date of purchase.
After the 14-day period for free returns has expired, you will have to bear the return costs yourself if the return reasons are your responsibility.
Our conditions for free returns:
1) Your delivery/shipping address is within Germany
2) The return shipment must be made within 14 days of the date of purchase; the postal receipt serves as proof.
3) The goods are undamaged, unused and in their original condition
4) You notify us of the return by email to " ruecksendung@tecbull.de " with your order number and stating your reason for return (important for our product improvement statistics).
5) Returns are sent via DHL book and goods shipment (BÜWA) for currently €2.25/€2.55 (up to 500g/up to 1000g) in suitable shipping packaging, ideally in our delivery packaging, as this is BÜWA compliant. If you use a return shipping method other than BÜWA, we will also cover the costs, but only up to the amount of the BÜWA costs of currently €2.25/€2.55 (up to 500g/up to 1000g), unfortunately you will have to cover the rest yourself.
6) Important: In order to be able to refund you the full amount even if your shipment is lost on the way to us, we need a photo (e.g. with your mobile phone) of the attached address sticker including the delivery note/receipt, clearly legible, as proof of shipment, sent by email to " ruecksendung@tecbull.de " . Please include the order number and the date of dispatch if it is not visible in the photo.
Please also let us know your bank details so that we can reimburse you for the return costs
Important: Points 1-6 must be observed, otherwise this offer for reimbursement of return costs will lose its validity.
Please note that we do not provide a return label! You send the goods as described above at your own expense and after receipt of the goods, we will refund you the purchase price and the return costs as described above, in accordance with the statutory consumer cancellation right. Shipments sent carriage forward cannot be accepted.
The return address is:
Tecbull Joerg Schnitzler
Upper Einstein Street 1/1
72555 Metzingen